Terms of Service

Version: 2.0
Effective date: 15 July 2026
Supersedes: Version 1.x (last updated 18 May 2026)

These Terms of Service ("Terms") govern your use of the BoostGood platform ("Service"), operated by BoostGood B.V. ("BoostGood," "we," "us," or "our"), a company registered in the Netherlands with its registered office in Amsterdam.

By creating an account or using the Service, you ("Client," "you," or "your") agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Service Description

1.1. BoostGood provides a managed AI agent environment for small and medium-sized enterprises. Each subscribing organization receives a self-contained system deployed on a dedicated server, which includes:

An AI chat interface with access to multiple AI models
Workflow automation tools
Cloud file storage
A knowledge base system
A client portal for administration

1.2. Each organization's system is deployed on its own dedicated server, isolated from other clients. You choose the data center at checkout from the providers we offer, which span locations from Switzerland to Brazil.

1.3. The Service is currently in beta. See Section 13 for details about the beta program.

2. Ownership of Your System

2.1. Your dedicated system. The dedicated server provisioned for your organization, together with the software installed on it and the data it holds, is delivered for your organization's exclusive use. After delivery, this system is under your organization's ownership and control.

2.2. Delivered working. We guarantee that your system functions as delivered ("as delivered"): on handover it is installed, configured, and operational for its intended purpose.

2.3. Onboarding support. We provide support for the initial taking-into-use of your system (onboarding), so that your organization can begin using it effectively.

2.4. Consequences of ownership. Because your system is under your organization's ownership and control after delivery, we cannot be held responsible for breakage, malfunction, data loss, or other adverse outcomes that arise from your use of the system, from changes you or your users make to it, or from the acts or omissions of third parties. This allocation of responsibility does not affect the managed services we continue to provide under Section 3, and is subject to the limitations and exclusions that cannot be set aside under Dutch law (see Section 10.2).

2.5. Support beyond onboarding. Beyond onboarding, we will endeavor to provide support where appropriate. The nature and scope of such support are described in Section 6 and are not a warranty against the outcomes described in Section 2.4.

3. Managed Services

3.1. Notwithstanding your ownership of the system under Section 2, we continue to provide the following managed services for the duration of your subscription, as part of the Service:

(a) TLS/SSL certificate provisioning and renewal for your system's domains
(b) Platform monitoring
(c) Automated backups

3.2. These managed services form the managed layer that we operate. They are distinct from your owned system: the managed layer is our responsibility to operate, while the day-to-day use, configuration, and content of your system are yours (see Section 2 and Section 12).

3.3. We may adjust the technical implementation of the managed services from time to time to maintain or improve them. Where a change is material, we will make reasonable efforts to notify you in advance.

4. Account Creation and Responsibilities

4.1. To use the Service, you must create an account by providing accurate and complete information, including a valid email address, organization name, and billing details.

4.2. You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Ensuring that all users within your organization comply with these Terms
Keeping your account information accurate and up to date

4.3. You must promptly notify us at hello@boostgood.eco if you become aware of any unauthorized use of your account.

4.4. You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.

4.5. Each plan carries a recommended maximum number of users. These recommended maximums are guidance for sizing your plan, not hard technical limits.

5. Acceptable Use

5.1. You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

(a) Upload, transmit, or store any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable under applicable law
(b) Violate any applicable local, national, or international law or regulation, including EU data protection law
(c) Infringe the intellectual property rights of any third party, including unauthorized reproduction or distribution of copyrighted material
(d) Transmit malware, viruses, phishing attacks, or any other malicious code
(e) Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
(f) Resell, sublicense, or redistribute access to the Service without our prior written consent
(g) Conduct unauthorized surveillance or monitoring of individuals
(h) Use AI models to generate content that impersonates real individuals without their consent
(i) Generate or distribute spam, unsolicited communications, or deliberately deceptive content at scale
(j) Process personal data in violation of applicable data protection laws, including the GDPR

5.2. We reserve the right to suspend or terminate your access if we reasonably determine that you have violated this Section. Where practicable, we will provide notice before suspension. Where immediate action is necessary to protect the integrity of the Service, other clients, or to comply with a legal obligation, we may act without prior notice.

6. Support and Availability

6.1. Support is available via email at hello@boostgood.eco. During the beta period, we aim to respond to inquiries within two business days.

6.2. We aim to keep the managed services (Section 3) available and will make commercially reasonable efforts to maintain their performance.

6.3. No hard SLA during beta. During the beta period, we do not guarantee specific uptime percentages or response times. This is consistent with the ownership allocation in Section 2 and the beta terms in Section 13.

6.4. Scheduled maintenance. We may perform scheduled maintenance to the managed layer that could temporarily affect availability. Where possible, we will provide advance notice via the client portal or email.

7. Fees and Payment

7.1. The Fee. Your subscription is charged at the applicable subscription fee for your chosen plan, as displayed on the order page at the time of ordering (the "Fee"). The Fee for your plan is fixed at the point of ordering for the term you select.

7.2. AI credit allowance. Each plan includes an allowance of AI credits, as shown for that plan on the order page at the time of ordering. AI credits are consumed when using AI models through the chat interface; consumption varies by model and usage. When your included allowance is exhausted, you may purchase top-ups to continue using AI features. Unused credits do not roll over between billing periods.

7.3. Billing options. Plans may be paid either monthly in advance or annually in advance, as offered on the order page:

(a) Monthly plans are billed in advance for each month.
(b) Annual plans are paid in advance for a full year.

7.4. Payment. Invoices are due within 14 days of the invoice date, unless the payment is taken automatically at the start of the billing period via the payment method on file. Payment must be made via the payment methods available on the platform.

7.5. Late payment. If payment is not received by the due date, we may send a reminder. If payment remains outstanding after a further 14 days, we may suspend access to the Service until the balance is settled. Statutory commercial interest under Dutch law may be applied to overdue amounts.

7.6. Price changes. We will provide at least 30 days' notice before any change to the Fee takes effect. A revised Fee applies from the start of the next billing period following the notice period, or, for annual plans, from the start of the next annual term.

7.7. Taxes. All prices are exclusive of applicable taxes, including VAT. You are responsible for any taxes applicable to your purchase, except for taxes based on our income.

8. Intellectual Property

8.1. Client content. You retain all rights to the data, documents, and content you upload to or create within the Service ("Client Content"). We claim no ownership over Client Content.

8.2. License to us. You grant us a limited, non-exclusive license to process, store, and transmit Client Content solely to the extent necessary to provide the Service and the managed services.

8.3. Platform ownership. The Service, including the BoostGood platform software, design, documentation, and branding, is and remains the intellectual property of BoostGood B.V. Section 2 concerns ownership and control of the dedicated system delivered to you; it does not transfer to you any rights in the BoostGood platform software or brand beyond the right to use the Service as described in these Terms.

8.4. AI-generated output. Content generated by AI models through the Service is subject to the terms of the underlying AI model providers. We do not claim ownership over AI-generated output. You are responsible for reviewing AI-generated content before relying on it.

8.5. Feedback. If you provide us with suggestions, ideas, or feedback about the Service, we may use it without restriction or obligation to you.

9. Third-Party AI Models

9.1. The Service provides access to AI models from third-party providers, including Anthropic, OpenAI, Google, Mistral, and DeepSeek. Your use of these models through the Service is subject to the respective providers' terms and usage policies.

9.2. AI model availability may change without notice if a provider discontinues or modifies its service. We will make reasonable efforts to notify you of significant changes.

9.3. AI-generated content may be inaccurate, incomplete, or biased. You are solely responsible for evaluating and verifying any AI output before relying on it for business decisions.

10. Limitation of Liability

10.1. To the maximum extent permitted by Dutch law:

(a) Our total aggregate liability arising out of or related to these Terms shall not exceed the total Fees paid by you to us in the 12 months preceding the event giving rise to the claim.
(b) We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill.
(c) We shall not be liable for any damages arising from your reliance on AI-generated content or recommendations, or from decisions made or actions taken through automations, agents, or integrations you configure.
(d) Consistent with Section 2, we shall not be liable for breakage or malfunction of your system arising from your use or modification of it, or from the acts or omissions of third parties.

10.2. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under Dutch law.

10.3. You agree to indemnify and hold harmless BoostGood B.V. and its affiliates, and their respective officers, directors, employees, and agents, from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, any Client Content, or any third-party claim arising from the AI agents, automations, or integrations you configure. This obligation survives termination of these Terms.

11. Data and Privacy

11.1. We process personal data in accordance with our Privacy Policy, available at boostgood.eco/privacy. The Privacy Policy forms part of these Terms.

11.2. To the extent that we process personal data on your behalf, the terms of the Data Processing Agreement, available at boostgood.eco/dpa, apply.

11.3. Each client's data is held on a dedicated server, providing physical data isolation between clients.

11.4. You are responsible for ensuring that your use of the Service, including any personal data you upload, complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

12. Your Responsibilities in Use

12.1. You are responsible for all actions taken on or through your system, including content created, data processed, workflows configured, AI agents deployed, and communications sent. We provide the system and the managed layer; the manner in which the system is used is your responsibility.

12.2. AI agents, automations, and integrations configured within your system operate based on your instructions and configurations. You are responsible for testing, reviewing, and monitoring the behavior of any AI agents or automations you deploy, and for any consequences of their actions.

12.3. You are responsible for ensuring that your use of AI models and generated content complies with all applicable laws, regulations, and ethical standards in your jurisdiction.

13. Beta Program

13.1. The Service is currently in a beta phase. This means:

(a) The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except for the specific commitments we make in Section 2 (that your system functions as delivered) and Section 3 (the managed services).
(b) Features, the Fee, and functionality may change over time. We will make reasonable efforts to communicate significant changes in advance, and any change to the Fee follows Section 7.6.
(c) The Service may contain bugs, errors, or incomplete features. We do not guarantee uninterrupted or error-free operation.
(d) We may discontinue the beta program with 30 days' notice.

13.2. By participating in the beta, you acknowledge and accept these conditions. Your feedback during the beta period is valued and helps us improve the Service.

14. Term and Termination

14.1. Termination by either party. Either party may terminate the subscription by written notice to the other party, sent by email (to hello@boostgood.eco for notices to us, or to the account email address on file for notices to you). Termination takes effect as follows:

(a) Monthly plans may be cancelled with effect from the end of the billing month in which notice is given. Access continues until the end of that billing month.
(b) Annual plans run to the end of the prepaid year and do not renew after cancellation. Cancellation stops renewal; it does not shorten the prepaid term, and prepaid annual Fees are not refunded on early cancellation except where required by law.

14.2. Termination for breach. We may terminate or suspend your access immediately, without prior notice, if you materially breach these Terms, including violations of Section 5 (Acceptable Use) or non-payment of the Fee. Where immediate action is not necessary, we will make reasonable efforts to notify you before acting.

14.3. Effect of termination. Upon termination:

(a) Your access to the Service ends at the end of the applicable term or notice period (or immediately in the case of termination for breach).
(b) We retain your data in an archived state for 90 days, during which you may request a data export. After the 90-day archive period, your data is permanently deleted, except for billing records, which we retain for 7 years as required by Dutch tax law.
(c) Any outstanding Fees remain payable.

14.4. Data export. Before termination takes effect, and during the 90-day archive period, you may request an export of your Client Content. We will provide the data in a standard, machine-readable format within a reasonable timeframe.

15. Force Majeure

15.1. Neither party is liable for failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, or failures of third-party service providers.

16. Governing Law and Dispute Resolution

16.1. These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions.

16.2. Any disputes arising from or in connection with these Terms are submitted to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

16.3. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

17. Changes to These Terms

17.1. We may update these Terms from time to time. When we make changes, we will:

(a) Increase the version number and update the effective date at the top of these Terms
(b) Notify you at least 30 days before the changes take effect, via email or through the client portal
(c) Provide a summary of material changes

17.2. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree with the updated Terms, you may terminate your subscription in accordance with Section 14.

18. Miscellaneous

18.1. Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between you and BoostGood regarding the Service.

18.2. Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force and effect.

18.3. No waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18.4. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity.

18.5. Notices. All notices under these Terms should be sent by email. Notices to us should be sent to hello@boostgood.eco. Notices to you will be sent to the email address associated with your account.

BoostGood B.V.
Amsterdam, the Netherlands
hello@boostgood.eco
boostgood.eco