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Terms of Service

BoostGood Terms of Service

Effective date: 13 March 2026
Last updated: 13 March 2026

These Terms of Service ("Terms") govern your use of the BoostGood platform ("Service"), operated by Except Integrated Sustainability BV ("BoostGood," "we," "us," or "our"), a company registered in the Netherlands.

By creating an account or using the Service, you ("Client," "you," or "your") agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Service Description

1.1. BoostGood provides a managed AI agent ecosystem for small and medium-sized enterprises. Each subscribing organization receives a self-contained environment deployed on a dedicated virtual private server (VPS), which includes:

  • An AI chatbot interface (LibreChat) with access to multiple AI models
  • Workflow automation tools (n8n)
  • Cloud file storage (Nextcloud)
  • A knowledge base system
  • A client portal for administration

1.2. The Service is designed to help organizations integrate AI capabilities into their daily operations. Each organization's environment is isolated from other clients.

1.3. The Service is currently in beta. See Section 12 for details about the beta program.

2. Account Creation and Responsibilities

2.1. To use the Service, you must create an account by providing accurate and complete information, including a valid email address, organization name, and billing details.

2.2. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Ensuring that all users within your organization comply with these Terms
  • Keeping your account information accurate and up to date

2.3. You must promptly notify us at hello@boostgood.eco if you become aware of any unauthorized use of your account.

2.4. You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service.

3. Acceptable Use Policy

3.1. You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

  • (a) Upload, transmit, or store any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable under applicable law
  • (b) Violate any applicable local, national, or international law or regulation, including but not limited to EU data protection law
  • (c) Infringe upon the intellectual property rights of any third party
  • (d) Transmit malware, viruses, or any other malicious code
  • (e) Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems
  • (f) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • (g) Resell, sublicense, or redistribute access to the Service without our prior written consent
  • (h) Use the Service for cryptocurrency mining, distributed computing, or other resource-intensive activities unrelated to the intended purpose
  • (i) Abuse API quotas or credits through automated means designed to circumvent usage limits
  • (j) Use the Service to develop competing products or services

3.2. We reserve the right to suspend or terminate your access if we reasonably determine that you have violated the Acceptable Use Policy. Where practicable, we will provide notice before suspension.

4. Payment Terms

4.1. Subscription fee. The Service is offered at EUR 99 per month per organization. This fee includes access to the full platform and 5,000 AI credits (equivalent to approximately USD 50 in API usage).

4.2. AI credits. AI credits are consumed when using AI models through the chatbot interface. Credit consumption varies by model and usage. When your included credits are exhausted, you may purchase top-ups to continue using AI features. Unused credits do not roll over between billing periods.

4.3. Billing cycle. Subscriptions are billed monthly in advance. Invoices are issued at the start of each billing period.

4.4. Payment terms. Invoices are due within 14 days of the invoice date. Payment must be made via the payment methods available on the platform (currently Stripe).

4.5. Late payment. If payment is not received within 14 days, we may send a reminder. If payment remains outstanding after a further 14 days, we reserve the right to suspend access to the Service until the balance is settled. Statutory interest under Dutch law (currently the commercial interest rate as set by the Dutch Central Bank) may be applied to overdue amounts.

4.6. Price changes. We will provide at least 30 days' notice before any price changes take effect. Price changes apply from the start of the next billing period following the notice period.

4.7. Taxes. All prices are exclusive of applicable taxes (including VAT). You are responsible for any taxes applicable to your purchase, except for taxes based on our income.

5. Service Levels

5.1. We aim to provide reasonable availability of the Service and will make commercially reasonable efforts to maintain uptime and performance.

5.2. No hard SLA during beta. During the beta period, we do not guarantee specific uptime percentages or response times. See Section 12 for further details.

5.3. Scheduled maintenance. We may perform scheduled maintenance that could temporarily affect availability. Where possible, we will provide advance notice via the client portal or email.

5.4. Support. Support is available via email at hello@boostgood.eco. We aim to respond to inquiries within two business days during the beta period.

6. Intellectual Property

6.1. Client content. You retain all rights to the data, documents, and content you upload to or create within the Service ("Client Content"). We claim no ownership over Client Content.

6.2. License to us. You grant us a limited, non-exclusive license to process, store, and transmit Client Content solely to the extent necessary to provide the Service.

6.3. Platform ownership. The Service, including its software, design, documentation, and branding, is and remains the intellectual property of Except Integrated Sustainability BV. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as described herein.

6.4. AI-generated output. Content generated by AI models through the Service is subject to the terms of the underlying AI model providers. We do not claim ownership over AI-generated output. You are responsible for reviewing AI-generated content before relying on it.

6.5. Feedback. If you provide us with suggestions, ideas, or feedback about the Service, we may use it without restriction or obligation to you.

7. Data and Privacy

7.1. We process personal data in accordance with our Privacy Policy, available at boostgood.eco/privacy. The Privacy Policy forms part of these Terms.

7.2. To the extent that we process personal data on your behalf, the terms of the Data Processing Agreement (available at boostgood.eco/dpa) apply.

7.3. Each client's data is stored on a dedicated VPS, providing physical data isolation between clients.

7.4. You are responsible for ensuring that your use of the Service (including any personal data you upload) complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

8. Third-Party AI Models

8.1. The Service provides access to AI models from third-party providers, including Anthropic (Claude), OpenAI (GPT), Google (Gemini), Mistral, and DeepSeek. Your use of these models through the Service is subject to the respective providers' terms and usage policies.

8.2. AI model availability may change without notice if a provider discontinues or modifies their service. We will make reasonable efforts to notify you of significant changes.

8.3. AI-generated content may be inaccurate, incomplete, or biased. You are solely responsible for evaluating and verifying any AI output before relying on it for business decisions.

9. Limitation of Liability

9.1. To the maximum extent permitted by Dutch law:

  • (a) Our total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
  • (b) We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill.
  • (c) We shall not be liable for any damages arising from your reliance on AI-generated content or recommendations.

9.2. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under Dutch law.

9.3. You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Service.

10. Termination

10.1. Termination by either party. Either party may terminate the subscription by providing 30 days' written notice to the other party. Notice should be sent via email (to hello@boostgood.eco for notices to us, or to the account email address on file for notices to you).

10.2. Termination for breach. We may terminate or suspend your access immediately, without prior notice, if you materially breach these Terms, including but not limited to violations of the Acceptable Use Policy or non-payment of fees.

10.3. Effect of termination. Upon termination:

  • (a) Your access to the Service will cease at the end of the notice period (or immediately in the case of termination for breach).
  • (b) We will retain your data in an archived state for 90 days, during which you may request data export. After the 90-day archive period, your data will be permanently deleted, with the exception of billing records retained for 7 years as required by Dutch tax law.
  • (c) Any outstanding fees remain payable.

10.4. Data export. Before termination takes effect, you may request an export of your Client Content. We will provide the data in a standard, machine-readable format within a reasonable timeframe.

11. Force Majeure

11.1. Neither party shall be liable for failure to perform its obligations under these Terms if such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet disruptions, or failures of third-party service providers.

12. Beta Disclaimer

12.1. The Service is currently in a beta phase. This means:

  • (a) The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • (b) Features, pricing, and functionality may change at any time. We will make reasonable efforts to communicate significant changes in advance.
  • (c) The Service may contain bugs, errors, or incomplete features. We do not guarantee uninterrupted or error-free operation.
  • (d) We may discontinue the beta program at any time with 30 days' notice.

12.2. By participating in the beta, you acknowledge and accept these conditions. Your feedback during the beta period is valued and helps us improve the Service.

13. Governing Law and Dispute Resolution

13.1. These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

13.2. Any disputes arising from or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

13.3. Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

14. Changes to These Terms

14.1. We may update these Terms from time to time. When we make changes, we will:

  • (a) Update the "Last updated" date at the top of these Terms
  • (b) Notify you at least 30 days before the changes take effect, via email or through the client portal
  • (c) Provide a summary of material changes

14.2. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree with the updated Terms, you may terminate your subscription in accordance with Section 10.

15. Miscellaneous

15.1. Entire agreement. These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and BoostGood regarding the Service.

15.2. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3. No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity.

15.5. Notices. All notices under these Terms should be sent via email. Notices to us should be sent to hello@boostgood.eco. Notices to you will be sent to the email address associated with your account.

Except Integrated Sustainability BV
hello@boostgood.eco
boostgood.eco